What if I damage the Loose Wire Heater during / after installation?
If the heater is damaged during installation there are number of options available.
1) Safety Net Warranty
If the heater is damaged during installation you can return the heater to Warmup and we will replace the heater free of charge for the same size model. (The warranty covers one heater per household/ installer, please see full safety net warranty term and conditions)
2) Warmup Repair Kit
A repair kit is available to order if you wish to repair the heating element. If a repair has been carried out by a non- warmup engineer, the lifetime warranty will no longer apply.
3) Warmup Engineers
Warmup have engineers available to visit site and repair Warmup underfloor heaters. Warmup offer a fault-finding service if electric underfloor heating systems are damaged during or after installation of the finish floor. With the use of specialist equipment, the engineers are able trace damage to the heating element and were possible repair the cable.
All repair carried out by Warmup engineers carry a five-year warranty.
