Quick Menu

• Programming
  • Why can’t I program my 4iE to read air temperature?
  • How do I connect the 4iE® to your WiFi?
  • Where do I find my 4iE’s Device Number?
  • When Should I Select? Air vs. Floor when Programming my thermostat?
  • How can I change from Celsius to Fahrenheit on my thermostat?
• App / Portal 
  • How do I add Traffic alerts to my 4ie?
  • How do I add or change the energy costs on the 4iE?
  • Does the Myheating App have Data Protection?
  • How Do I Enable to SmartGeo on the MyHeating App?
  • How do you add a Room using the MyHeating App
  • How do I upload my own background to my 4iE?
• Troubleshooting
  • The 4iE wont let me set above a certain temperature ?
  • Why is my 4iE coming on during off times?
  • Why is my 4iE Screen blank ?
  • The air temperature on my 4iE is not right
  • 4iE cannot find my SSID WiFi name
  • Does the 4iE have a battery backup?
  • Why won’t my background picture upload on my 4iE?
  • Why does my 4iE thermostat read a percentage?
  • Why is my 4iE connected to Internet But Showing an ‘!’ on the Screen?
  • Why Won’t My 4iE Connect to the Internet?
  • What does it mean if my 3iE thermostat reads “overload” on this display?
  • What does “ER1” on the thermostat display mean?
  • My thermostat reads error message “ER2” on the display?
  • What if my Warmup thermostat screen is black and won’t turn on?
  • Why is my floor not heating but there are no error messages?
  • My thermostat says system is on but the floor is not heating up?
  • When my screen goes dark, will my floor continue to heat?
  • My 3iE/4iE thermostat reads “ER1 Out” on the display?
• Connecting to Other Services
  • Can the 4iE be used with Alexa?
  • What Home Automation Systems are the 4iE Compatible with?
• Wiring
  • What size back box should be used for Mounting a 3iE/4iE thermostat ?
  • Where do I connect the earth from the underfloor heating ?