Troubleshooting

The 4iE wont let me set above a certain temperature ?


The thermostat is set in ‘Air’ Mode. The maximum set temperature in air mode is 30°C. The maximum temperature for Floor Mode is 40°C Delicate floor coverings need to have their temperatures limited. If the finished floor is set for wood, laminate, vinyl, a safety feature built into the thermostat will not allow you to […]

Why is my 3iE coming on during off periods?


On the initial set up a set back temperature should have been set, this is temperature that you would like the underfloor heating to drop down to during the off periods. The setback temperature is the temperature the system drops down to when you do not wish the heating to be on. If the setback […]

Why is my 4iE coming on during off times?


On the initial set up a set back temperature should have been set, this is temperature that you would like the underfloor heating to drop down to during the off periods. The setback temperature is the temperature the system drops down to when you do not wish the heating to be on. If the setback […]

Why is my 4iE Screen blank ?


If the 4iE screen is blank check the following: Check that the standby /display brightness is not on the lowest setting “0”. If you have set the standby brightness to 0 you will need to press the standby button at the bottom of the main screen to activate the screen so that you can see […]

The air temperature on my 4iE is not right


If you find that the air temperature on the 4iE is not correct, check that the thermostat has been set up correctly. The air sensor in the thermostat should not be located near any heat-inducing elements, such as spotlights or full sunlight. On initial 4iE setup, if the incorrect total wattage of the heaters or […]

4iE cannot find my SSID WiFi name


If your 4iE cannot find the SSID WiFi name please check the following: Check that your WiFi network is 2.4GHz. If it is, next make sure that the SSID name has not been hidden. You will need to go into your router settings to check this. ( usually it would have a tick box next […]

How many sensor settings does the 3iE have?


Warmup’s 3iE® offers a choice of three sensor settings. These include an air, external and floor sensor setting to allow more accurate control of your underfloor heating system.  

What can I do if the heater is too big for my area?


The heating wire in some of our heaters can be adjusted to better fit the space in which it is to be installed. The Loose Wire system gives you the flexibility to alter the wire spacing. The spacings between each run of heating element can be brought down to a minimum of 50mm and a […]

Why is the DCM-PRO mat not sticking to the subfloor?


The DCM-PRO mat must be installed onto a freshly cleaned, smooth flat surface, free of dust. ah4> A SBR primer must be used if installing directly onto a concrete or timber subfloor. Make sure that you press the mat firmly in place to ensure the pressure sensitive adhesive makes full contact and securely binds the […]

What if I damage the Foil Heater during / after installation?


If the foil heater is damaged during installation there are number of options available: 1) Safety Net Warranty If the heater is damaged during installation you can return the heater to Warmup and we will replace the heater free of charge for the same size model. (The warranty covers one heater per household/installer, please see […]